How to Fix Orphaned AccountsUpdated 2 years ago

Once you locate the specific orphaned order:

1. Click on “Orphaned”
2. Paymonix will show any similar matches to the orphaned order
3. If one of the similar orders are the exact match to your orphaned order, you can manually click "mark as paid"
   (The similar orders could reveal misspelt last names, missing order numbers, or wrong payment type selected as the reasons why the order was originally orphaned)
4. Once you manually mark the correct order as paid, Paymonix should update the orphaned status to green and "paid"

If there are no "similar orders" shown in the orphaned account, you must find the information that is missing. With some orders, you can click on the envelope on the left side of the row. This envelope could reveal the order number, customer name, and the date the payment got sent.

With this information, you can enter it into the orphaned row to update paymonix.

If there isn't enough information in the envelope, or the envelope isn't shown; you must advance search the order. Once you're able to find the missing information and fill out the orphaned payment, Paymonix will be able be able to correctly identify the order and thus be marked from red (orphaned) to green (paid).