Level 2: CC & ACH Fraud ReviewUpdated 2 years ago

The second act of defense against suspicious activity is Fraud Review. Accounts will automatically get moved into fraud review when Paymonix detects suspicious activity with the payment. There is also a secondary Fraud checker, like Fraud Labs that the payment will get ran through.

This requires an action of an admin to review each account and choose how to proceed.

1. Open collapsible sidebar and click on fraud review
2. Open the specific account in question
3. Click on desired outcome (Blacklist & Cancel, Reject & Failed, Reject & Cancel, Approve & Fail, Approve & Process)

Blacklist & Cancel: Void all transactions and user added to fraud list, global banned, Fraud tool banned

Reject & Failed: Reject user fraud so it will trigger for fraud check in the future, fail payment

Reject & Cancel: Reject user fraud and cancel payment

Approve & Failed: Approve user fraud and fail payment

Approve & Process: Approve user fraud and process payment