RefundsUpdated 2 years ago

Paymonix can automatically process refunds for credit cards. All other refunds must be done manually through contacting your online banking system.

Before initiating refunds, ensure that the order is marked paid

1. Go into orders from collapsible sidebar
2. Select specific order to be refunded
3. Navigate to the “Other Actions” drop down
   menu and click “refund last transaction”
4. Fill out the necessary fields

**note the dollar amount cannot be three decimals**

Paymonix can connect to systems like DRIP and will automatically send an email to the customer that their order is refunded once processed.

You can also mark orders for a Manual refund, but this will not refund them through Paymonix Gateway. It is just a metric measure to ensure the proper tracking of refunds.