AfterShip enables tracking the delivery status and sends callbacks to Paymonix whenever there is a status update. For each callback received, Paymonix sends an event through the mailer with the name of the new status. In addition, if the status is “S

<h1 dir="ltr" id="isPasted">AfterShip Integration</h1>AfterShip enables tracking the delivery status and sends callbacks to Paymonix whenever there is a status update. For each callback received, Paymonix sends an event through the mailer with the name of the new status. In addition, if the status is&#xA0;&#x201C;Shipped&#x201D;&#xA0;or&#xA0;&quot;Delivered,&quot;&#xA0;the order status is updated accordingly in Paymonix.<hr><h2 dir="ltr" id="aftership--paymonix"> AfterShip &#x2194; Paymonix</h2>What it does &amp; how to connect &#xA0;&#x23F1; Time to complete: ~5&#x2013;10 minutes<h3 dir="ltr" id="what-the-aftership-connection-does">What the AfterShip connection does</h3>When you connect AfterShip to Paymonix:<ul><li dir="ltr" style="text-decoration: none;">Live updates in Paymonix Shipment status (In transit, Out for delivery, Delivered, Exception) appears on your order events inside Paymonix.</li><li dir="ltr" style="text-decoration: none;">Customer notifications Paymonix can use AfterShip updates to trigger shipment emails/notifications/tracking page URLs to the ESP you&#x2019;ve enabled within your Paymonix account. For the full list of tracking update events Paymonix can send to your ESP, see the&#xA0;<a href="https://paymonix.gorgias.help/en-US/email-events-2366415">Email Events Reference</a>. </li><li dir="ltr" style="text-decoration: none;">Order Status Updates Orders in Paymonix will be updated to &#x2018;Shipped&#x2019; or &#x2018;Delivered&#x2019; based on AfterShip updates. </li></ul>Paymonix developers maintain the backend connector. You only need to set up your Tracking API, Webhook details, and (optionally) your tracking landing page for customers.<hr><h2 dir="ltr" id="before-you-start">Before you start</h2><ul><li dir="ltr" style="text-decoration:none;">Access to&#xA0;AfterShip Admin (owner or admin). </li><li dir="ltr" style="text-decoration:none;">Access to&#xA0;Paymonix with permission to view Store Settings. </li></ul><hr><h2 dir="ltr" id="step-by-step-connect-aftership-to-paymonix">Step-by-step: Connect AfterShip to Paymonix</h2><h3 dir="ltr" id="1-add-or-update-a-webhook-in-aftership">1) Add (or update) a webhook in AfterShip</h3><ol><li dir="ltr" style="text-decoration:none;">Sign in to AfterShip Admin. </li><li dir="ltr" style="text-decoration:none;">Go to Tracking &#x2192;&#xA0;Notifications &#x2192; Webhooks. </li><li dir="ltr" style="text-decoration:none;">Add a webhook (or edit your existing Paymonix webhook with the proper endpoint routing&#xA0;callback/aftership/new). <ul><li dir="ltr" style="text-decoration:none;">Webhook URL example: <ul><li dir="ltr"><a href="https://your-paymonix-pay-url.com/callback/aftership/new">https://your-paymonix-pay-url.com/callback/aftership/new</a> </li></ul></li></ul></li><li dir="ltr" style="font-size: 15px;">In Version, choose: 2025-07. </li><li dir="ltr" style="text-decoration:none;">Select&#xA0;All status updates (or equivalent) under Shipment status in Events. </li><li dir="ltr" style="text-decoration:none;">Click&#xA0;Save&#xA0;and if a new webhook was made, copy your&#xA0;Webhook Secret&#xA0;to a safe place. </li></ol><hr> <h3 dir="ltr" id="2-create-or-update-your-tracking-api-key">2) Create or update your Tracking API Key</h3><ol><li dir="ltr" style="text-decoration:none;">In AfterShip, go to&#xA0;Integrations &#x2192; Developers &#x2192; API Keys. </li><li dir="ltr" style="text-decoration:none;">Create a new key or confirm your existing API key is on the newest version. <ul><li dir="ltr" style="text-decoration:none;">If the key label says &#x201C;Legacy Tracking API access only&#x201D;, that key will not work with the versioned API. A new key must be created. </li></ul></li><li dir="ltr" style="text-decoration:none;">Confirm the key settings: <ul><li dir="ltr" style="text-decoration:none;">Name: Paymonix AfterShip Tracking API (example) </li><li dir="ltr" style="text-decoration:none;">Signature Header: API Key </li><li dir="ltr" style="text-decoration:none;">Tracking:&#xA0;Default Settings </li></ul></li><li dir="ltr" style="text-decoration:none;">Save, and copy your API key to a safe place. </li></ol><hr> <h3 dir="ltr" id="3-create-your-tracking-landing-page">3) Create your tracking landing page</h3>By creating a tracking page within AfterShip and connecting it to Paymonix, you can send customers a tracking page link with their tracking number automatically filled in.Steps:<ol><li dir="ltr" style="text-decoration:none;">In AfterShip, go to&#xA0;Tracking &#x2192; Tracking Pages. </li><li dir="ltr" style="text-decoration:none;">Set up the tracking page for tracking number input. </li><li dir="ltr" style="text-decoration:none;">Save the page. </li><li dir="ltr" style="text-decoration:none;">Go to&#xA0;Tracking &#x2192; Tracking Pages &#x2192; URLs and domain. </li><li dir="ltr" style="text-decoration:none;">Copy and save your&#xA0;universal default domain (example: https://yourdomain.aftership.com/). </li></ol><hr> <h3 dir="ltr" id="4-enable-aftership-in-paymonix">4) Enable AfterShip in Paymonix</h3><ol><li dir="ltr" style="text-decoration:none;">In Paymonix, go to Settings &#x2192; Store Settings &#x2192; AfterShip. </li><li dir="ltr" style="text-decoration:none;">Toggle&#xA0;Enable AfterShip on. </li><li dir="ltr" style="text-decoration:none;">Paste your API key, Webhook Secret, and Tracking URL. </li><li dir="ltr" style="text-decoration:none;">Save settings. </li></ol><hr> <h3 dir="ltr" id="5-test-the-connection">5) Test the connection</h3><ul><li dir="ltr" style="text-decoration:none;">In AfterShip, send a test webhook (if available) or update a shipment status (e.g., moves to In transit). </li><li dir="ltr" style="text-decoration:none;">In Paymonix, open a recent order and confirm AfterShip order events display as success. </li><li dir="ltr" style="text-decoration:none;">In Paymonix, open a recently shipped or delivered order and confirm the order status updated. </li><li dir="ltr" style="text-decoration:none;">If you use shipment emails/notifications in Paymonix, verify the message was sent or queued. </li></ul><hr> <h2 dir="ltr" id="ongoing-maintenance">Ongoing maintenance</h2>If you rotate secrets, API keys, or change your Paymonix pay URL, update the settings in your Paymonix &#x2192; AfterShip connection. <hr> <h2 dir="ltr" id="troubleshooting">Troubleshooting</h2>No updates appear in Paymonix<ul><li dir="ltr" style="text-decoration:none;">Confirm the Webhook URL is exactly your Paymonix pay URL ending in /callback/aftership/new. </li><li dir="ltr" style="text-decoration:none;">In AfterShip, make sure your API key is not on a legacy version. </li><li dir="ltr" style="text-decoration:none;">In AfterShip, make sure the webhook is enabled and version is 2025-07. </li></ul> <hr> <h2 dir="ltr" id="faq">FAQ</h2>Does Paymonix change the data from AfterShip? &#xA0;No. Paymonix displays shipment events and statuses sent by AfterShip.Will shipment updates send to Paymonix automatically? &#xA0;Yes. Once connected, status changes that AfterShip receives will flow into Paymonix in near real-time. You will see these updates in order events.Who can help if we get stuck? &#xA0;Your Paymonix Customer Success Manager can confirm your connection and run validation testing with you.

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