Cancelling ACH OrdersUpdated 2 years ago

Please note: you MUST hold the ACH payment first before cancelling the payment. If this is not done, the customer could still be charged.

Please note: you can only cancel pending ACH payments.

A pending ACH can be put on hold and cancelled so the money will not be taken out of the customer’s account.

1. Go to all orders and click into the order you want to put on hold
2. Click into “Other Actions” on the top right of the screen
3. Select “Hold ACH Payment”
4. Once that is done, you can then cancel the order and the money will not be taken
   out of the customer’s account