ChargebacksUpdated 2 years ago

Chargeback orders are declared as customer accounts that have contacted their bank institution to receive a refund for their transaction. Once you have become aware of the specific customers who have charged back, you can classify them in the gateway system as “chargeback orders” and thus ban them accordingly.

Follow these steps to classify customers as a "chargeback order:"

1. Navigate to “Other Actions” and select “Chargeback Order”
2. Please note: this option will only be available if the order is marked as paid
3. Fill out the necessary fields
4. Click “Chargeback Order”
5. The customer will now be labeled as a “chargeback order” and will be banned according to your selection