Need to Cancel Order While ACH Payment is ProcessingUpdated 2 years ago

What if the customer wants to cancel their order while their ACH payment is processing?

1. Place the order on a “Hold Order Shipment”
2. Wait for their funds to fully process which will either fail in the third party processor or be marked paid as the funds will transfer to the designated bank account
3. Once the funds have been fully processed, you can refund the customer in one of these two ways:
   1. Manually refund the transaction from the designated bank account that received the funds
   2. Follow these steps on the gateway:
      1. Be sure you have your ACH refund account linked to the
         gateway and with the proper
         balance
      2. Navigate to “Other Actions” in
         the specific order to be
         refunded
      3. Click “refund last transaction” and clarify the details
      4. Click “Submit”