Order ResendsUpdated 2 years ago

To be able to do a resend the order must have already been paid and have a tracking number to create it in paymonix.

1. Go to the “Order Page” from the collapsible sidebar
2. Search for the specific order for creating a resend
3. Click on airplane icon which will bring you to shipment information page
4. Click on the “Resend” button
5. Select which items to resend
6. Ensure the correct warehouse is selected where the order will be resent from
7. Select relevant reason category and then write a brief reason description in the field
   ** Additional Cost can be ignored **
8. Click “Send” and it will take you back to the original page as shown below
9. On that page, click on “Resend: #”

After clicking on “Resend #,” it will take you to the new resend order link. This will prompt you with a new shipment order number for the resend and attach the parent shipment number. You now may have the option to move the order resend into priority shipment files etc.