To be able to do a resend the order must have already been paid and have a tracking number to create it in paymonix. After clicking on “Resend #,” it will take you to the new resend order link. This will prompt you with a new shipment order number fo

To be able to do a resend the order must have already been paid and have a tracking number to create it in paymonix.<ol><li>Go to the &#x201C;Order Page&#x201D; from the collapsible sidebar</li><li>Search for the specific order for creating a resend</li><li>Click on airplane icon which will bring you to shipment information page</li><li>Click on the &#x201C;Resend&#x201D; button</li><li>Select which items to resend</li><li>Ensure the correct warehouse is selected where the order will be resent from</li><li>Select relevant reason category and then write a brief reason description in the field ** Additional Cost can be ignored **</li><li>Click &#x201C;Send&#x201D; and it will take you back to the original page as shown below</li><li>On that page, click on &#x201C;Resend: #&#x201D;</li></ol>After clicking on &#x201C;Resend #,&#x201D; it will take you to the new resend order link. This will prompt you with a new shipment order number for the resend and attach the parent shipment number. You now may have the option to move the order resend into priority shipment files etc.

Order Resends

**You must enter the brand or SKU number**.

<ol><li>Go to the new resend order shipment page and click on edit products</li><li>Click on &#x201C;Edit Products&#x201D; you will be prompted to search for any item and add the quantity desired by clicking on the search bar</li></ol> **You must enter the brand or SKU number**<ol><li start="3" style="counter-increment:li 2">Choose the desired item you want and then click the &#x201C;Save&#x201D; button</li><li>You can repeat the same process as many times as needed to add as many new or different items you need.</li></ol>

Adding New or Different Items to Current Resend

Paymonix 

Click here to learn about re-sending a customers order and modifying their order to re-send different products from catalog.

The Difference Between Pending and Processing

Cancelling ACH Orders

Need to Cancel Order While ACH Payment is Processing

ACH Flow

Different Levels of Banning Customers

How to Ban a Customer

Chargebacks

Banning Customers & Chargebacks

Email Resends

Events & Triggers

Exporting Data

Level 1 Fraud- Paymonix Ban List

Level 2: CC & ACH Fraud Review

Why Do Accounts Get Tagged For Fraud?

Fraud Checking

What are Offline Payments?

Log Offline Payments

Search for Logged Offline Payments

Search for Un-Logged Offline Payment Orders

Offline Payments

What are Orphaned Accounts?

How to Fix Orphaned Accounts

Orphaned Payments

Payment Page Fields

Modifying Payment Types

Modifying Multiple Payment Titles Under One Method

Adding New Payment Types

Payment Settings

How to Change a Payment

Locate Payment Status and What The Status' Mean

Payment Status

Pinning Customers

Pin/UnPin Customers

Refunds

Advance Search a Customer

Standard Search a Customer

Search a Customer

Checking Shipment Status

Putting Shipments on Hold/Cancelling

Adding Shipment Notes

Shipments

Sidebar Tabs

Roles

Creating a User

Change Access for Specific Users

Users & Roles Settings

untitled category

Shopify

WooCommerce

Magento

Platform Integration

Terms & Conditions

Privacy Policy

Legal