1) Click on any order and locate the Payment type under “Order Info”. The current payment type is selected but can be changed if payment is not already processed. 2) Click on “Change” and select the desired payment type. ACH. CashApp & Zelle. Custome

1) Click on any order and locate the Payment type under &#x201C;Order Info&#x201D;The current payment type is selected but can be changed if payment is not already processed.2) Click on &#x201C;Change&#x201D; and select the desired payment typeACH<ol><li>Fill out payment form for customer and click &#x201C;Send&#x201D;</li></ol>CashApp &amp; Zelle<ol><li>Click on desired change of payment</li><li>Click &#x201C;OK&#x201D; to confirm</li></ol>Customer will be sent an email to confirm payment changes and prompted to fill out information accordinglyCheck, Money_order, and CashFollow the same steps above.Customer will be sent an email with instructions on how to mail their paymentCAUTION*Do not attempt to change a pending ACH transaction if the payment details were submitted by either agent or customer.

How to Change a Payment

Click on any order and locate the payment status under “Order Info”.

Click on any order and locate the payment status under &#x201C;Order Info&#x201D;<ul><li>Status: Payment status ranging from New, Pending, Processing, Paid, Fraud Review, Failed, and Cancelled</li><li>New- Customer has created a shopping cart within the online store but not chosen a payment method</li><li>Pending- Paymonix is awaiting retrieval of payment or waiting to submit for ACH batch </li><li>Processing- Payment is processing through the issuers bank</li><li>Paid- Confirmed payment of order, customer order info gets sent to warehouse for processing</li><li>Fraud Review- False information, misrepresentation, or deceived information detected. Payment and order details need further investigation.</li><li>Failed- Payment has failed and order cannot be processed, customer can try again </li><li>Cancelled- Payment and order is cancelled</li></ul>

Locate Payment Status and What The Status' Mean

Paymonix 

Read how to find what the customer's payment status is, what each status means, and how to change their payment method

Payment Status

The Difference Between Pending and Processing

Cancelling ACH Orders

Need to Cancel Order While ACH Payment is Processing

ACH Flow

Different Levels of Banning Customers

How to Ban a Customer

Chargebacks

Banning Customers & Chargebacks

Email Resends

Events & Triggers

Exporting Data

Level 1 Fraud- Paymonix Ban List

Level 2: CC & ACH Fraud Review

Why Do Accounts Get Tagged For Fraud?

Fraud Checking

What are Offline Payments?

Log Offline Payments

Search for Logged Offline Payments

Search for Un-Logged Offline Payment Orders

Offline Payments

Order Resends

Adding New or Different Items to Current Resend

What are Orphaned Accounts?

How to Fix Orphaned Accounts

Orphaned Payments

Payment Page Fields

Modifying Payment Types

Modifying Multiple Payment Titles Under One Method

Adding New Payment Types

Payment Settings

Pinning Customers

Pin/UnPin Customers

Refunds

Advance Search a Customer

Standard Search a Customer

Search a Customer

Checking Shipment Status

Putting Shipments on Hold/Cancelling

Adding Shipment Notes

Shipments

Sidebar Tabs

Roles

Creating a User

Change Access for Specific Users

Users & Roles Settings

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